EARLY CAREER
For those in early stages of CS career, or those who want to enter the CS profession, here is the list of recommended resources to learn from and follow:
Get these books to learn about CS
1. https://www.amazon.com/Customer-Success-Innovative-Companies-Recurring/dp/1119167965
2. https://www.amazon.com/Farm-Dont-Hunt-Definitive-Customer/dp/0692620931
3. https://www.amazon.com/Become-Customer-Success-Manager-Fastest-Growing-ebook/dp/B09G35B727
For more advanced level:
4. https://www.amazon.com/Customer-Success-Professionals-Handbook-Careers_While/dp/1119624614
5. https://www.amazon.com/Practical-Customer-Success-Management-Generation/dp/0367182769
6. https://www.amazon.com/Seven-Pillars-Customer-Success-Framework/dp/1544516606/142-6298349-1688619
7. https://www.amazon.com/Expansion-Sale-Must-Win-Conversations-Customers/dp/1260462757
8. https://www.amazon.com/dp/B091BH8SZ1/ (Onboarding matters)
Join these communities:
1. https://customersuccess.network/join
2. https://www.gaingrowretain.com/home
3. https://customersuccessnetwork.com/ (join linkedIN and slack)
4. https://www.customersuccess.community/
These youtube channels are great for learning:
1. CSM Practice https://www.youtube.com/channel/UCKfB4468eq-Z2l_YuTL-0_Q
2. ClientSuccess: https://www.youtube.com/channel/UCyebb34-V4tmrlJQlt40CZg
3. Practical CSM: https://www.youtube.com/channel/UC7dXPducB7i628SqnZitqxw
4. Totango CS: https://www.youtube.com/channel/UCqjJ2QgURmI2LiXtFpd0nXg
5. Success Hacker: https://www.youtube.com/channel/UCE92nLPrJ2GN0Nd0J0lbWeA
Insightful podcasts:
1. https://podcasts.apple.com/us/podcast/the-customer-success-podcast/id1252114465
2. https://podcasts.apple.com/us/podcast/strikedeck-radio-customer-success-live/id1176360148
3. https://podcasts.apple.com/us/podcast/gain-grow-retain-b2b-saas-customer-success/id1476256054
4. https://podcasts.apple.com/us/podcast/the-cs-mentor-all-things-customer-success/id1518407095
5. https://podcasts.apple.com/us/podcast/talking-customer-success/id1398506241
6. https://podcasts.apple.com/us/podcast/impact-weekly/id1656206843
Training:
Free Training: https://www.impactdemy.com/courses/fundamentals
Choose any of these
1. https://www.impactdemy.com/
2. https://successcoaching.co/
3. https://www.thesuccessleague.io/training
5. You can find some courses on Udemy
More resources here: